Privacy Policy

Valid from 01 March 2024

The BETTEROUT website is the property and published by the company SPACELAB MARKETING LLC.

SPACELAB MARKETING LLC takes privacy and the protection of personal data very seriously and undertakes to take adequate measures to ensure the protection of this data and to process and use such data in accordance with the applicable regulations and in particular with the European Regulation 2016/679 of 27 , April 2016 (GDPR) and the Data Protection Act 2018.

ARTICLE 1 : Responsible for processing
Your information is collected by SPACELAB MARKETING LLC, a limited company with headquarters in SPACELAB MARKETING LLC
5830 East 2nd Street, Ste. 8 Casper, WY 82609.

According to the Personal Data Protection Regulation (GDPR), SPACELAB MARKETING LLC acts as data controller.

SPACELAB MARKETING LLC has appointed a data protection representative who can be contacted via e-mail at the following address:  support@betterout.co.uk

ARTICLE 2: Collected data and purpose

SPACELAB MARKETING LLC , as data controller, is required to collect, consult, use, change, store, transfer and delete personal data as part of its commercial and contractual activities.

In accordance with the Data Protection Act 2018, the terms "Data" or "Personal Information" designate all information relating to an identified or identifiable natural person (hereinafter referred to as the "Concerned Person").

An "identifiable natural person" a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or to one or more specific elements specific to their physical , physiological, genetic, psychological, economic, cultural or social identity.

SPACELAB MARKETING LLC undertakes to only collect personal data for specific, explicit and legitimate purposes and not to process this data in a manner incompatible with these purposes.

SPACELAB MARKETING LLC undertakes to only process personal data that is sufficient, relevant and not excessive in relation to the purposes for which it is collected.

Most of this data is collected directly from data subjects when they:

  • Create a personal space on the website or application of SPACELAB MARKETING LLC  .
  • Make a request for information about SPACELAB MARKETING LLC  .
  • Place an order on the website or application.
  • Navigate the website or application and / or consult the products.
  • Participate in a game or contest organized by SPACELAB MARKETING LLC .
  • Contact SPACELAB MARKETING LLC  customer service.

As part of the collection activities mentioned above, SPACELAB MARKETING LLC  collects the following data:

  •  Identity data (name, first name, gender, age, date of birth).
  • Contact data (email, postal address, telephone number, social network details).
  • Billing data and payment conditions.
  • Details of the services and subscriptions taken out.
  • The history of the contractual relationship.
  • Copy of correspondence from people to customer service.
  • Where applicable, answers to surveys, forms and comments/opinions.
  • Technical information related to browsing (e.g. IP address, browsing history, visit route, browser, operating system, information about the devices from which you access the website, etc.).

In order to better understand the data processing carried out by SPACELAB MARKETING LLC  , we inform the data subjects that SPACELAB MARKETING LLC  can process their data for the following purposes:

  • Performance  processing related to administrative management (customer accounts, orders, deliveries, invoicing, collection).
  • Performance  processing related to customer relationship management (management of opinions, satisfaction surveys, management of the loyalty program).
  • The performance of processing related to the management of complaints (after-sales service, processing of requests for the right of access, correction, objection, deletion, management of disputes).
  • Performance of processing related to management of marketing activity and improvement of the website and application (analysis of attendance, targeting of customers, etc.).

 

ARTICLE 3: Data hosting

All personal data collected and processed by SPACELAB MARKETING LLC  is operated in the European Union.

ARTICLE 4: Destination of collected data

SPACELAB MARKETING LLC is the sole recipient of your data and undertakes not to transfer it to third parties unless there is a legal requirement to transfer this data to government authorities.

ARTICLE 5: Retention period for data

The data is kept for a period adapted to the purpose of the processing and in accordance with applicable legislation and regulations. Customer data is kept during the contractual relationship, and can be kept for ten (10) years after the termination of the contractual relationship in order to fulfill accounting and tax obligations.

ARTICLE 6: Your rights

In accordance with UK's general data protection regulation (GDPR), each person has the right to access, correct, delete and port their personal data, and a right to limit and oppose the processing of this data.

These rights can be exercised by contacting us at the following address: support@betterout.co.uk

People also have the right to submit a complaint to the UK Data Protection Authority.

In addition, and since the Data Protection Act, 2018, people who wish to do so have the ability to organize the fate of their data after their death. For more information on the subject: https://www.datatilsynet.no/en/

ARTICLE 7: Cookie Policy

A cookie(s): is a text file placed on your hard drive by the website server or the SPACELAB MARKETING LLC  application. It usually contains the name of the server that deposited it, an identifier in the form of a unique number, and an expiration date. The purpose is to collect information related to your surfing in order to be able to offer you services adapted to your terminal (computer, mobile or tablet).

7.1 Functional cookies

Functional cookies are necessary for the website and application to function. They allow people to use the main functions of the website and secure the connection. They can provide direct access to their personal areas via username and password. These cookies also allow people to place products in the shopping cart and keep the shopping cart active.

These cookies have a very short lifetime, while the session remains active.

Without these cookies, users will not be able to use the websites normally, and it is therefore not recommended to prevent their use or delete them.


7.2 Optimization of cookies for user experience

These cookies make it possible to optimize the function of the website and the application of SPACELAB MARKETING LLC  . They also make it possible to adapt the presentation of these websites to the terminal display preferences used by people during their visit. These cookies thus allow users to have a smooth and personalized navigation.

The lifetime of technical performance cookies is limited to thirteen months.

In case of rejection of the implementation of cookies, the users will not be able to take advantage of the functions described above.


7.3 Cookies for technical performance

Technical performance cookies enable SPACELAB MARKETING LLC  to monitor the technical performance of the websites, detect problems in order to reduce as much as possible inconvenience to the user, to enable and support security functions, but also to help detect malicious activity and violation of these terms of use.

The lifetime of technical performance cookies is limited to thirteen months.
The fact of refusing the implementation of such cookies or deleting them has no impact on people's browsing.


7.4 Cookies for audience measurement

Cookies for audience measurement and statistics enable the controller to know the use and performance of the websites, to establish statistics, volumes of visits and use of various elements (content visited, routes, etc.) to improve the interest and ergonomics of the services offered (the most consulted pages or sections, the most read articles, etc.). These cookies are also used to measure consultation traffic on the website.

The lifetime of audience measurement cookies is limited to thirteen months.

The fact of refusing the implementation of such cookies or deleting them has no impact on people's browsing.


7.5 Cookies for advertising

In the context of browsing all the pages of the website and the application, SPACELAB MARKETING LLC  may process browsing data and / or use advertising capsules to offer visitors advertisements in line with their interest center. These cookies also make it possible to limit the number of times a visitor will see an advertisement, and are also used by the data controller to assess the effectiveness of advertising campaigns.

The lifetime of advertising cookies is limited to thirteen months.

The rejection of these advertising capsules has no impact on the use of the website or the application


7.6 Sharing cookies (social networks)

The SPACELAB MARKETING LLC  website and its application may contain buttons or modules on social media, such as Facebook and Twitter, which allow visitors to share content with other people or communicate to third parties your consultation or your opinion about content from our website.

When visitors use these sharing buttons, a third-party social network cookie is installed. If visitors are connected to the social network while browsing the sites, the sharing buttons allow the displayed content to be linked to their user account.

Visitors are invited to consult the privacy policies of these social networks to learn about the purpose of use, in particular advertising, the navigation information they can collect using these application buttons, and the duration of the associated cookies.

Contact Us :

From 9:00 to 18:00. Monday to Friday.
Phone: +447537129252 E-mail:   support@betterout.co.uk